Question 1

How long does sea freight take from Dubai to Accra?

Accepted Answer

Port-to-port sailings typically run 26–35 days, plus 3–6 days for customs clearance and final-mile delivery.

Question 2

Do I need an account to book?

Accepted Answer

No. Guests can complete a booking with just an email address. Create an account later to see all shipments in one portal.

Question 3

How does the sourcing service work?

Accepted Answer

You submit an item description and target budget. Our procurement desk sources suppliers, negotiates, inspects the goods and quotes you a landed price including freight.

Question 4

What is not accepted as cargo?

Accepted Answer

Narcotics, weapons, counterfeit goods, live animals and undeclared hazardous materials. Dangerous goods require prior DG declaration.

Question 5

How do I pay?

Accepted Answer

Bank transfer, card, or mobile money in Ghana. Invoices appear in your dashboard under Invoices with payment instructions.

Question 6

Is my cargo insured?

Accepted Answer

Basic carrier liability applies by default. Full declared-value insurance can be added at booking for a small percentage of cargo value.

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